Articles/Presentations
| “Climate Change and Middle East Security” | Carolina Friends School |
Nov 09
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| Sustainable North Carolina Awards Conference Panel moderator | Sustainable North Carolina |
Nov 09
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| “Has Consumer Demand Really Reached the Tipping Point?” | BetterManagement.com webcast |
Oct 09
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| “Roadmap to the New Economy” | Shades of Green Network Radio show |
Oct 09
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| “Intro to Best Practices in Service Quality Measurement” | ASQ webinar |
Oct 09
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| “Best Practices in Service Quality Measurement” | Quality Digest |
Oct 09
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| “Mind the Gap: Bringing Consumer Demand to a Tipping Point” | Environmental Grantmakers Journal |
Fall 09
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| “What’s Really Going On at the Store? Understanding the Mind of Today’s Consumer” | Sustainable Marketing Blog post |
Aug 09
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| Sustainable Brands ’09, roundtable panelist | Sustainable Life Media |
Jun 09
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| “Finding the Green in Green” | Presentation to Carolina Treasury Managers |
May 09
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| “How to Thrive in Changing Times: Listening to Your Customers is More Important than Ever, but How?” | Presentation to Cornell Entrepreneurs Network |
Apr 09
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| “Has Consumer Demand Reached a Tipping Point?” | NC Sustainable Business Awards Conference |
Nov 08
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| “Multi-Channel Mayhem: Tapping the Customer Experience for Competitive Advantage” | Webcast with SAS and Martha Rogers |
Nov 08
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| “Who Cares? Exploring Consumer Demand for Sustainability” | NC Sustainable Business Awards Conference |
Nov 07
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| “Best Practices in Service Quality Measurement” | ASQ |
2-4 times per year; 2002 to present
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| “Measuring Customer Satisfaction and Loyalty” | ASQ |
2-4 times per year; 1995 to present
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